Casinia Terms and Conditions

These Terms and Conditions govern access to Casinia and the use of its casino games, live dealer tables, sportsbook markets, live betting, payment services, promotions and account tools.

Casinia is operated by Araxio Development N.V. as a Curaçao-licensed offshore casino and sportsbook. By registering, signing in, depositing, wagering or otherwise using the platform, the user confirms that they have read and accepted these terms.

Agreement to the Platform Rules

A user accepts these Terms and Conditions when they create an account or continue using Casinia services.

Acceptance may occur when the user:

• Registers a Casinia account.
• Signs in to an existing profile.
• Makes a deposit.
• Requests a withdrawal.
• Plays a casino or live dealer game.
• Places a pre-match or live sports wager.
• Activates a bonus or promotion.
• Uses account limits or support services.

Anyone who does not agree with these terms should not register, deposit or use real-money services.

Who May Use Casinia

Casinia is intended only for users who satisfy the eligibility requirements that apply to the platform and their location.

• The user must meet the legal gambling age in their jurisdiction.
• The user must have legal capacity to enter into an agreement.
• The user must be located in a supported country or region.
• The user must not be prohibited from gambling.
• The user must not be self-excluded from Casinia.
• The account must be used only for personal recreational activity.
• The user must provide accurate registration information.

Casinia may request documents or other information to confirm eligibility at any stage.

Location and Availability

The availability of Casinia products depends on the user’s location, local rules, provider restrictions and account status.

Certain games, markets, payment methods or promotions may be unavailable in selected regions.

Users are responsible for checking whether online casino gaming and sports betting are permitted where they are located.

Account Registration

A personal account is required before a user can access real-money services.

Registration information may include:

• Full legal name.
• Date of birth.
• Residential address.
• Country of residence.
• Telephone number.
• Selected account currency.
• Username and password.
• Communication preferences.

All information must be complete, current and consistent with documents later submitted for verification.

One Account per Player

Only one Casinia account is generally permitted per user.

Duplicate or connected accounts may be identified through:

• Personal information.
• Residential address.
• Payment details.
• Device and browser records.
• IP and login information.
• Verification documents.
• Promotion participation.

Duplicate accounts may be restricted or closed. Bonuses and related winnings may be removed where multiple accounts were used to obtain an unfair promotional advantage.

Keeping Account Information Current

Users are responsible for updating Casinia when important personal information changes.

This may include changes to:

• Residential address.
• Telephone number.
• Legal name.
• Payment information.
• Country of residence.
• Other details relevant to verification.

Incorrect or outdated information may delay withdrawals, account recovery or security reviews.

Protecting the Account

Users are responsible for protecting their credentials, devices and account access.

• Use a unique and secure password.
• Do not share login details.
• Do not allow another person to use the account.
• Keep verification codes private.
• Sign out after using a shared device.
• Review transaction and gambling history regularly.
• Report unfamiliar activity promptly.

Activity completed through an account may be treated as authorized unless Casinia was informed promptly that the account had been compromised.

Identity and Payment Verification

Casinia may request identity, age, address, payment or source-of-funds information before allowing certain account actions.

Documents should be readable, current, unedited and consistent with the registered account information.

Deposits, games, promotions or withdrawals may remain restricted until verification is completed.

Financial and Source-of-Funds Reviews

Casinia may request information about the origin of deposited funds or the user’s general financial circumstances.

A financial review may be carried out to:

• Confirm that funds come from a legitimate source.
• Review unusual or high-value transactions.
• Prevent fraud and financial crime.
• Investigate inconsistent payment activity.
• Meet anti-money laundering requirements.

Failure to provide requested information may result in delayed transactions, restricted account functions or closure.

Deposits

Deposits must be made through payment methods shown in the Casinia cashier.

Users must ensure that:

• The payment method belongs to the account holder.
• The transaction meets the current cashier limits.
• The selected currency is supported.
• The payment information is accurate.
• The funds are not connected with unlawful activity.
• The payment method is eligible for any selected promotion.

Available methods, limits and processing procedures may vary by location, currency and account status.

Third-Party Payment Methods

Users should not deposit through a card, bank account, wallet or cryptocurrency address belonging to another person unless expressly permitted.

Third-party payments may result in:

• Transaction rejection.
• Additional verification.
• Withdrawal delays.
• Bonus cancellation.
• Temporary account restriction.
• Account closure where misuse is confirmed.

Withdrawals

Withdrawal requests must be submitted through an available cashier method.

Before processing a withdrawal, Casinia may review:

• Identity and age verification.
• Payment-method ownership.
• Deposit and gambling activity.
• Active bonus conditions.
• Security and fraud indicators.
• Source-of-funds information.
• Any unresolved account dispute.

Processing estimates do not include the time required for additional verification or external payment-provider procedures.

Withdrawal Routes and Limits

Where possible, withdrawals may be returned through the payment route previously used for deposits.

An alternative method may be required when:

• The original method does not support payouts.
• The payment provider rejects the transaction.
• The method is no longer available.
• Security procedures require another route.
• A prepaid deposit method cannot receive withdrawals.

Payment Fees and Currency Conversion

Casinia or an external payment provider may apply fees to selected transactions.

Possible charges may include:

• Bank-processing fees.
• Card charges.
• Wallet or online-banking fees.
• Cryptocurrency network fees.
• Currency-conversion costs.

Users should review the current cashier information before confirming a transaction.

Casino Services

Casinia may provide slots, jackpot games, digital table games, live dealer tables and other casino products.

Each game may be subject to:

• Provider rules.
• Minimum and maximum stakes.
• Regional availability.
• Technical requirements.
• Bonus-contribution rules.
• Game-specific settlement procedures.

Games may be added, changed, restricted or removed without remaining permanently available.

Game Results and Settlement

Casino outcomes are determined by the relevant game system and provider records.

The official provider record may be used when reviewing:

• Interrupted rounds.
• Balance disagreements.
• Display errors.
• Disputed game outcomes.
• Technical incidents.

An incorrect result or account balance caused by an obvious technical error may be corrected.

Live Dealer Games

Live casino games may have table-specific rules, betting limits, decision timers and settlement procedures.

Users should review:

• Minimum and maximum table limits.
• Main game rules.
• Side-bet conditions.
• Decision deadlines.
• Connection-interruption rules.

The official provider record may be used when resolving a disputed live casino round.

Sportsbook Access

Casinia may provide pre-match and live betting markets through the same account used for casino services.

Market availability can depend on:

• The event or competition.
• The user’s location.
• Provider coverage.
• Account status.
• Current betting limits.

Users should review the market description and settlement rules before confirming a wager.

Sports Bet Acceptance

A wager is accepted only when it is recorded by the Casinia sportsbook system and confirmed in the account.

A submitted bet may be rejected or not accepted when:

• Odds change before confirmation.
• The market is suspended.
• The event has already started.
• The stake exceeds an available limit.
• The account balance is insufficient.
• A technical error prevents confirmation.

Users should review the final odds, market and stake before confirming a bet.

Live Betting

Live markets can change rapidly as an event develops.

Casinia may:

• Change odds before a wager is accepted.
• Suspend a market temporarily.
• Close a market without notice.
• Delay acceptance while the event is reviewed.
• Set different maximum stakes for live markets.

A live wager is valid only after confirmation appears in the account.

Sportsbook Settlement

Sports wagers are settled according to the official result and the rules applicable to the selected market.

Settlement may be affected by:

• Postponed or abandoned events.
• Player withdrawals.
• Market-specific rules.
• Official score corrections.
• Dead-heat situations.
• Voided selections.

Market-specific settlement rules take priority over general examples.

Bonuses and Promotions

Casinia may offer welcome bonuses, free spins, reload offers, cashback, sportsbook rewards and account-based promotions.

Each promotion may include separate conditions covering:

• Eligibility.
• Minimum qualifying deposit.
• Wagering requirements.
• Maximum permitted bet.
• Eligible and excluded games.
• Minimum sportsbook odds.
• Expiry periods.
• Maximum convertible winnings.
• Payment-method restrictions.

Activating a promotion means accepting the specific terms displayed with that offer.

Bonus Funds and Withdrawals

Bonus funds cannot normally be withdrawn until the applicable wagering requirement has been completed.

A withdrawal request made while a bonus is active may remove:

• Unused bonus funds.
• Free spins.
• Wagering progress.
• Winnings linked to the promotion.
• Pending promotional rewards.

Users should review the effect on their account balance before cancelling a bonus or requesting a withdrawal.

Prohibited Conduct

Casinia must not be used for unlawful, fraudulent, abusive or unfair activity.

Prohibited conduct includes:

• Creating multiple accounts.
• Providing false or misleading information.
• Using another person’s identity.
• Using another person’s payment method.
• Accessing another user’s account.
• Using automated or prohibited software.
• Exploiting errors or technical weaknesses.
• Manipulating games, odds or promotional systems.
• Coordinating activity between connected accounts.
• Attempting to avoid limits or self-exclusion.
• Using Casinia for money laundering or financial crime.

Bonus Abuse

Promotions are intended for ordinary recreational use.

Bonus abuse may include:

• Claiming the same offer through multiple accounts.
• Using prohibited wagering patterns.
• Exceeding the maximum bonus bet.
• Playing excluded games while a bonus is active.
• Delaying game features until wagering is complete.
• Coordinating claims with another user.
• Exploiting a technical or promotional error.

Casinia may remove bonuses and related winnings where promotion rules are breached.

Technical and Display Errors

Casinia may correct a game result, bet, balance, payment or promotion affected by an obvious technical, display, configuration or pricing error.

Where an error occurs, Casinia may:

• Cancel an incorrect transaction.
• Correct the account balance.
• Void an affected game round.
• Recalculate a sportsbook settlement.
• Remove an incorrectly credited reward.
• Restore the account to its correct position.

Users should stop using funds or rewards that were clearly credited in error and report the issue through support.

Platform Availability

Casinia does not guarantee uninterrupted access to every product or account function.

Services may be interrupted because of:

• Scheduled or emergency maintenance.
• Game-provider outages.
• Sportsbook-provider issues.
• Payment-system interruptions.
• Network or device problems.
• Security incidents.
• Events outside reasonable control.

Games, markets, payment methods and platform features may be changed, suspended or removed.

Mobile Browser Access

Casinia may be accessed through supported mobile browsers on iOS and Android devices.

Users are responsible for:

• Using the official Casinia website.
• Keeping the browser and operating system updated.
• Protecting the mobile device from unauthorized access.
• Using a secure network connection.
• Signing out when the device is shared.

Mobile availability may depend on the device, browser and region.

Account Suspension

Casinia may temporarily suspend an account or selected functions while completing a review.

A suspension may occur because of:

• Incomplete verification.
• Unusual payment activity.
• Suspected account takeover.
• Duplicate accounts.
• Bonus abuse.
• Responsible gambling concerns.
• A possible breach of these terms.

During a review, deposits, games, sports betting, bonuses or withdrawals may be restricted.

Closing an Account

A user may request ordinary account closure through the support options available on Casinia.

Before closure, Casinia may need to:

• Confirm the identity of the account holder.
• Complete pending transactions.
• Resolve active disputes.
• Cancel active promotions.
• Apply a responsible gambling restriction where requested.

Closing an account does not automatically result in immediate deletion of all records.

Closure or Restriction by Casinia

Casinia may suspend or close an account where:

• The user does not meet eligibility requirements.
• Registration information is false or incomplete.
• Verification is not completed.
• Fraud or financial crime is suspected.
• Multiple accounts are identified.
• Prohibited software or unfair play is used.
• Bonus or payment rules are breached.
• The account presents a security risk.
• The user seriously or repeatedly breaches these terms.

Funds, promotions and winnings may be reviewed before any remaining balance is processed.

Inactive Accounts

An account may be treated as inactive after a prolonged period without login, deposits, withdrawals or gambling activity.

Inactive accounts may be subject to special procedures or fees where properly disclosed and permitted.

Additional verification may be required when an inactive account is reopened.

Responsible Gambling

Casinia encourages users to treat casino gaming and sports betting as entertainment.

Available controls may include:

• Deposit limits.
• Loss or spending controls.
• Session limits.
• Time-outs.
• Self-exclusion.

Self-Exclusion

Self-exclusion is intended for users who need to prevent access to gambling services for a selected period.

A self-exclusion restriction may affect:

• Account login.
• Casino and live dealer access.
• Sportsbook and live betting.
• Deposits and wagering.
• Promotional communication.
• Bonus and reward participation.

Users must not attempt to avoid self-exclusion by opening another account or using another person’s account.

Underage Gambling

Casinia does not permit anyone below the legal gambling age applicable in their location to use real-money services.

Where underage use is suspected, Casinia may:

• Restrict the account.
• Request identity documents.
• Review or cancel prohibited activity.
• Close the account.
• Take other action required by applicable rules.

Privacy and Personal Information

Casinia may process personal information for account administration, payments, casino and sportsbook services, fraud prevention and responsible gambling.

Further information is available in the Casinia Privacy Notice and Cookie Notice.

Customer Support

Support may assist with account access, verification, payments, promotions, casino games, sportsbook markets and technical problems.

Users should provide:

• The name registered on the account.
• A clear description of the issue.
• The date and amount of a relevant transaction.
• The game, market or promotion involved.
• Any error message displayed.

Complaints and Disputes

A user who disagrees with an account, payment, casino, sportsbook or promotional decision should first submit the matter through Casinia support.

A complaint should include:

• Relevant account information.
• The date of the issue.
• A transaction, game or bet reference where available.
• A clear explanation of the dispute.
• The requested resolution.

Casinia may request provider records, payment evidence or additional documents before completing the review.

Limitation of Liability

To the extent permitted by applicable law, Casinia is not responsible for losses caused by circumstances outside its reasonable control.

This may include:

• Internet or device failures.
• Payment-provider outages.
• Third-party service interruptions.
• User mistakes.
• Unauthorized access caused by shared credentials.
• Failure to review game, market or promotion rules.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Intellectual Property

The Casinia website, branding, design, text, software, graphics and platform features may be protected by intellectual property rights.

Users must not:

• Copy protected material without permission.
• Modify platform software.
• Reverse engineer technical systems.
• Impersonate Casinia.
• Use Casinia branding for misleading purposes.

Third-Party Services

Casinia may use external providers for payments, verification, casino games, live dealer services, sportsbook markets, hosting and security.

Third-party providers may have their own terms and privacy procedures. Casinia is not responsible for independent services outside its control.

Changes to These Terms

Casinia may update these Terms and Conditions when services, technology, payment procedures or operational requirements change.

The current version should be published on the platform. Continued use after an update may be treated as acceptance of the revised terms.

Severability

If one provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue to apply.

No Waiver

A delay or failure by Casinia to enforce a provision does not mean that the provision has been permanently waived.

Complete Agreement

These Terms and Conditions, together with the Privacy Notice, Cookie Notice, Bonus Terms, Responsible Gaming information and specific game or promotion rules, form the agreement between Casinia and the user.

Frequently Asked Questions

Final Terms Reminder