Casinia Privacy Notice

This Privacy Notice explains how Casinia may collect, use, store, protect and share personal information when users visit the platform, register an account, play casino games, place sports bets, make payments, activate promotions or contact customer support.

Casinia is operated by Araxio Development N.V. as an offshore casino and sportsbook under a Curaçao licence. Personal information may be processed to provide account services, complete verification, protect transactions, prevent fraud and meet applicable legal or regulatory requirements.

When This Notice Applies

This Privacy Notice applies to information processed through Casinia casino, sportsbook, payment, promotional and account services.

Information may be collected when a user:

• Visits or browses the Casinia website.
• Creates, accesses or manages an account.
• Completes identity, age or payment verification.
• Makes a deposit or requests a withdrawal.
• Plays casino or live dealer games.
• Places pre-match or live sports bets.
• Activates a bonus, free-spin offer or cashback promotion.
• Contacts customer support.
• Uses responsible gambling controls.

Information Casinia May Collect

Casinia may collect information supplied directly by users, information created through platform activity and information received from payment, verification, game, sportsbook and security providers.

Information Provided During Registration

Users provide personal information when creating a Casinia account. Registration details should be accurate, complete and consistent with any documents later submitted for verification.

Registration information may include:

• Full legal name.
• Date of birth.
• Residential address.
• Country of residence.
• Telephone number.
• Selected account currency.
• Username and password.
• Communication preferences.

Incorrect or outdated information may delay account recovery, verification or payment processing.

Identity and Age Checks

Casinia may request documents or use specialist providers to confirm identity, legal gambling age, residential information and payment ownership.

Payment and Transaction Data

Casinia processes financial information when users make deposits, request withdrawals or complete other cashier transactions.

Transaction information may include:

• Selected payment method.
• Transaction amount and currency.
• Deposit or withdrawal date.
• Payment status and reference number.
• Limited card, wallet, banking or cryptocurrency information.
• Payment ownership confirmation.
• Security and fraud-review results.

External payment providers may process information according to their own privacy and technical procedures.

Source of Funds Reviews

Casinia may request information concerning the source of deposited funds or the user’s financial circumstances when additional review is required.

Such information may be used to:

• Confirm that deposited funds come from a legitimate source.
• Review unusual or high-value transactions.
• Prevent fraud and financial crime.
• Investigate inconsistencies in payment activity.
• Meet anti-money laundering requirements.

Selected account functions may remain restricted until a required financial review has been completed.

Casino Activity Records

Casinia may record information about slots, jackpots, live dealer tables, digital table games and other casino products accessed through an account.

• Game title and software provider.
• Date and time of play.
• Stake amount.
• Round result.
• Winnings and losses.
• Bonus or free-spin use.
• Interrupted or disputed rounds.
• Technical session information.

These records may be used to settle games, calculate balances, investigate disputes and apply promotional conditions.

Sportsbook Data

Information connected with sportsbook activity may be recorded when users place pre-match or live wagers.

• Sport, event and competition.
• Market and selection.
• Odds accepted.
• Stake amount.
• Bet placement time.
• Settlement result.
• Cash-out or void information where applicable.
• Sportsbook promotion use.

Sportsbook records may be used for bet settlement, account reviews, dispute resolution and fraud prevention.

Bonus and Promotion Records

Casinia may process account, payment and gambling information to determine eligibility for welcome offers, reload bonuses, free spins, cashback and sportsbook promotions.

Promotion-related information may include:

• Offer activation history.
• Qualifying deposits.
• Bonus balances and free-spin allocations.
• Wagering progress.
• Eligible and excluded game activity.
• Maximum-bet compliance.
• Reward expiry and conversion records.

This information may also be reviewed to identify duplicate accounts, bonus abuse or prohibited betting patterns.

Device and Connection Information

Technical information may be collected automatically when a user visits Casinia, signs in or accesses a game or sportsbook market.

• IP address.
• Browser type and version.
• Operating system.
• Device category.
• Language settings.
• Login date and time.
• Session identifiers.
• Approximate location.
• Website navigation.
• Loading errors and performance data.

This information may support compatibility, troubleshooting, account security and fraud prevention.

How Personal Information May Be Used

Casinia may use personal information to operate the platform, administer accounts and provide casino and sportsbook services.

• Create and manage user accounts.
• Confirm identity, legal age and eligibility.
• Process deposits and withdrawals.
• Provide casino and sportsbook services.
• Record wagers, results and account balances.
• Manage bonuses and promotional rewards.
• Provide customer support.
• Recover or protect compromised accounts.
• Detect unauthorized access and duplicate registrations.
• Prevent fraud, payment misuse and bonus abuse.
• Apply responsible gambling limits and restrictions.
• Investigate complaints and technical problems.
• Improve platform performance.
• Meet legal and regulatory obligations.

Reasons for Processing Data

Cookies and Similar Technologies

Casinia may use cookies, browser storage, pixels, scripts and similar technologies to operate the website and understand how users interact with it.

Further information about these technologies and available controls should be reviewed in the Casinia Cookie Notice.

Fraud and Account Security

Casinia may analyse personal, payment, technical and gambling information to identify suspicious or prohibited activity.

Security reviews may help detect:

• Unauthorized login attempts.
• Account takeover.
• Duplicate or connected accounts.
• Use of another person’s payment method.
• Suspicious deposits or withdrawals.
• Bonus abuse.
• Automated or prohibited software.
• Attempts to avoid account restrictions.

Deposits, withdrawals, bonuses or gambling access may be restricted while an account review is completed.

Automated Risk Checks

Casinia and its service providers may use automated systems to identify patterns connected with payment risk, fraud, multiple accounts, bonus misuse or responsible gambling concerns.

Automated checks may consider:

• Registration information.
• Device and browser data.
• IP and location indicators.
• Deposit and withdrawal history.
• Casino and sportsbook activity.
• Promotion participation.
• Previous account reviews.

An account or transaction may be referred for manual review when a possible risk is identified.

Responsible Gambling Information

Casinia may process gambling and transaction data to provide player-protection tools and identify possible signs of harmful gambling.

This information may support:

• Deposit limits.
• Loss or spending controls.
• Session reminders.
• Time-outs.
• Self-exclusion.
• Responsible gambling account reviews.

Marketing Preferences

Casinia may provide information about casino games, sports markets, bonuses, free spins and promotions where permitted.

Users may be able to manage optional marketing through:

• Available account settings.
• Unsubscribe controls in promotional messages.
• Cookie preference settings.
• Customer support.

Disabling marketing does not prevent essential communication concerning security, verification, payments, responsible gambling or changes to account terms.

Customer Support Records

Casinia may retain support communication to resolve requests, investigate complaints and maintain account history.

Support records may concern:

• Login and account recovery.
• Payment questions.
• Verification requests.
• Bonus and promotion issues.
• Game or sportsbook disputes.
• Technical problems.
• Responsible gambling requests.

Sharing Information With Service Providers

Casinia may share personal information when necessary to operate the platform, process transactions, deliver games, settle bets or protect accounts.

External providers should use personal information only for authorised purposes and apply appropriate security measures.

International Data Processing

Casinia and its service providers may process personal information outside the user’s country of residence.

Privacy rules can differ between jurisdictions. Contractual, technical or organisational safeguards may be applied where required.

How Long Information May Be Kept

Casinia may retain personal information for as long as reasonably necessary to provide services and meet financial, security, legal and dispute-resolution requirements.

Some information may remain stored after an account is closed. Data that no longer needs to identify a user may be deleted, restricted or anonymised.

How Casinia Protects Information

Casinia may use technical and organisational measures intended to protect personal information against unauthorized access, loss, alteration or misuse.

• Restricted access to account information.
• Monitoring for suspicious activity.
• Protected transmission of sensitive information where appropriate.
• Identity and payment verification procedures.
• Security requirements for external providers.
• Processes for reviewing possible security incidents.

Users are responsible for keeping passwords private, securing their devices and signing out after using a shared computer, phone or tablet.

Privacy Rights

Depending on the privacy rules that apply in the user’s location, certain rights may be available.

• Request access to personal information.
• Request correction of inaccurate information.
• Ask how personal information is being used.
• Withdraw consent where processing depends on consent.
• Manage optional marketing preferences.
• Request deletion where legally available.
• Submit a complaint concerning data handling.

Casinia may require identity confirmation before completing a privacy request.

Some requests may be limited where information must be retained for payments, fraud prevention, responsible gambling, disputes or legal obligations.

Account Closure and Personal Data

Closing a Casinia account does not necessarily result in immediate deletion of all related information.

Selected records may be retained to:

• Complete pending withdrawals.
• Resolve complaints and disputes.
• Maintain self-exclusion.
• Prevent fraud and duplicate registrations.
• Meet financial and legal obligations.
• Protect Casinia and its users.

Protection of Minors

Casinia services are intended only for users who meet the legal gambling age applicable in their location.

Where underage use is suspected, access may be restricted and additional identity verification may be requested.

Adults who share devices with minors should protect account credentials, identity documents and payment information.

External Websites and Providers

The Casinia platform may contain links to payment services, game providers or other external websites.

Those third parties control their own privacy practices. Users should review the relevant privacy information before submitting data directly to an external provider.

Updates to This Privacy Notice

Casinia may revise this Privacy Notice when services, technologies, providers, legal obligations or data-handling practices change.

The current version should be published on the platform. Continued use after an update may be subject to the revised notice.

Privacy Questions

Questions about this Privacy Notice, the use of personal information or available privacy rights can be submitted through the customer support options provided by Casinia.

Additional information may be requested to confirm the identity of the person making the request and locate the correct account records.

Final Privacy Reminder